Transform operations to deliver value with efficiency. We have a hands-on approach, working with customer teams to solve business issues and engage change management.
Organization transformation
Redesign and dimension the organisation to deliver value for a business.
Program and project management
Set up and operate programs and projects using web-based collaborative tools and Agile best practices.
Change management
Manage business transformation with effective communication and team engagement.
Process optimization
Design simple and flexible processes that leverage existing business platforms to deliver results.
Sales management
Accelerate sales based on clear targets, simple but effective processes and powerful pipeline management.
Service design
Redesign service delivery based on user experience, customer journey and core design principles.
Illustrative projects
Project: Omtel telecom infrastructure operator set up
We defined an IT architecture roadmap, selected platforms, and managed the implementation. We supported the transition from contracted TSA to complete independence.
The team proposed a flexible cloud architecture with a core operations solution based on salesforce and a light SAP business 1 accounting platform.
During the transition phase, we created extensive dashboards based on Portugal Telecom/Altice data to support interim decision-making.
We defined the process and functional architecture and worked with the team to select platforms and providers.
Then we managed the transition and implementation of the solutions and supported data transformation and critical transition activities.
The selected and implemented architecture is flexible and powerful. It covers the core Omtel activities and sets a base for future growth and new services.
A complex transition from pre-existing Portugal Telecom/Altice services was delivered, ensuring the entire operation's continuity.
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High level architecture map -
Plan overview -
Detailed plan
Project: Major utility operations and maintenance (O&M) optimization
Defined a new operating model based on a service catalogue, architecture management and service delivery
Ongoing technology changes, complex architecture, increased SLA requirements and limited staffing affected service delivery.
We've mapped technology domains and infrastructures requiring specific knowledge and reviewed vital technology trends that impacted the area: re-dimensioned staffing and required competencies. Reviewed ongoing sourcing alternatives, Created a detailed service portfolio. Redesigned the organisation and defined vital processes, supporting tools and KPIs. Set up a governance model and defined a transformation roadmap.
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Service portfolio -
Governance model -
Technology map