Business needs to enable digital technologies to accelerate business. We understand the complexity of technology architecture and unlock paths to create value. We intersect business requirements, architecture design, user experience, customer journey and technology options.
IT architecture
Evaluate existing architecture constraints and risks. Map business functional requirements. Evaluate how IT platforms address requirements: design new target platform, process, data and integration architecture. Define the implementation roadmap—select platforms.
Manage IT performance
Evaluate existing business performance. Define and monitor SLAs. Adjust the organisation to improve its capacity to deliver.
Service design and user experience
Map the customer journey. Enhance customer interactions by redesigning customer service and maximising IT platforms. Improve user interface design.
Select and migrate platforms
Plan and deliver effective project management and business transformation.
Outsourcing strategy and contracts
Evaluate options and define an outsourcing strategy. Define services and SLAs. Select providers and negotiate flexible contracts. Manage IT outsourcing services.
Customer Relationship Management and service management
Transform and accelerate sales, customer relationships and service management with cloud platforms such as Salesforce and Zoho.
Illustrative projects
Project: Altán selected an Enterprise Resource Planning solution
Selected SaaS solutions leveraging more straightforward configuration and state-of-the-art platform to implement out-of-the-box processes
Altán is a Mexican telecom network operator with more than 15.000 antennas and BTS. Clients are local operators and MVNOs.
The existing overall architecture was reviewed to understand key challenges in ERP integration and context.
As the network segmented the country into two major areas, managed by Nokia and Huawei, OSS integration was an issue.
We established a common architecture framework and a common domain for technical asset management in line with financial asset accounting.
Asset management and Procure-to-pay processes were detailed across multiple platforms.
We evaluated SaaS alternatives for ERP (SAP, Oracle and Microsoft), defined a Software as a Service strategy, an integration Platform as a Service (iPaaS) strategy and set up the RFP for the solution.
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High level architecture map -
High level process -
Integration map
Project: Sunrise IT strategy and architecture
We’ve supported a major Swiss mobile operator to re-align the IT strategy and architecture transformation
Sunrise lacked transversal functions for architecture and business relationships. Consequently, the architecture was fragmented, heavily customised and incorporated outdated applications. Consolidation and simplification were required.
Existing architecture was reviewed, and identified critical technical and business requirements.
Alternative scenarios were discussed for CRM (residential and business), Billing and SOA integration.
Options were evaluated, and the impact was discussed with the management team.
An extensive list of measures was evaluated with a cost-benefit analysis, qualified and planned with critical milestones.
Outsourcing options were analysed for desktop management, server management and application development and maintenance.
An overall roadmap was planned.
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Transformation roadmap -
Desktop model -
Detailed roadmap